July 9, 2008
July 9, 2008
At Brio Leadership, I write, teach, coach and consult on how to create a spiritually intelligent workplace. A spiritually intelligent workplace has two components:
- Employees who seek a continuous connection with their Higher Power (however they define Higher Power) and wish to lead lives of integrity and authenticity
- Leaders who create a work atmosphere that is built on shared values, and in which employees are respected, empowered and engaged in their jobs.
In my previous business (KR Consulting), we focused on customer satisfaction and how important that is to the business’ vitality, longevity and profitability. With Brio Leadership, we focus on employee satisfaction, which is a predecessor to customer satisfaction and a huge contributor to overall profitability of an organization. When an employee is fired up about and engaged in his job, he is likely to be up to ten times more productive than a fellow employee who is not engaged in his work. And, an engaged worker is going to create a happy customer. The title of Hal Rosenbluth and Diane McFerrin Peters’ book says it all – it’s called The Customer Comes Second – they posit that by putting the employees first, you engage them to delight the customer. Engaging employee’s hearts, minds and spirits is the foundation of a spiritually intelligent organization.
Blessings,
Kristin
Related Articles
- Forgiveness is a Team Sport
- September 16, 2008
- Put a Stop to Labeling
- October 29, 2008
- Take Nothing Personally: A Process for Workplace Productivity
Comments
Got something to say?
